Issue - meetings

Referred from the cancelled Finance, Audit & Performance Committee of 21 January.

Members were provided with the Council’s second quarter position with regard to performance indicators, service improvement plans and corporate risks. This report had been deferred from the cancelled Finance, Audit & Performance Committee.

Concern was expressed regarding the decrease in the number of invoices paid on time. In response it was reported that since bringing the Housing Repairs service in-house there were many more invoices to pay, and when using local businesses and having to pay them within ten working days, if a pay run was missed it was very easy to exceed the recommended time limit. Commitment was given, however, to improving this figure.

With regard to answering calls within 45 seconds, such problems as an increase in calls, the impact of having to train new staff which can take 6 months, and the recent weather conditions were acknowledged.

The Commission wished to congratulate staff on achieving the District Council of the Year Govmetric award for customer satisfaction.

Report of the Chief Executive attached.