Issue - meetings

Report seeking an amendment to the corporate complaints procedure following the senior management restructure.

Members received a report which sought to amend the wording of the corporate complaints procedure to allow for review of a complaint at stage two of the process by an officer senior to or independent from the officer who provided the stage one response. An amendment was necessary following the senior management restructure and also as a result of a report from the Local Government Ombudsman in order to make the process clearer for complainants.

It was moved by Councillor Crooks, seconded by Councillor Morrell and

RESOLVED – the updated corporate complaints procedure be approved.