Decision details

Corporate complaints procedure

Decision Maker: Ethical Governance and Personnel Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Members received a report which sought to amend the wording of the corporate complaints procedure to allow for review of a complaint at stage two of the process by an officer senior to or independent from the officer who provided the stage one response. An amendment was necessary following the senior management restructure and also as a result of a report from the Local Government Ombudsman in order to make the process clearer for complainants.


It was moved by Councillor Crooks, seconded by Councillor Morrell and


RESOLVED – the updated corporate complaints procedure be approved.

Report author: Rebecca Owen

Publication date: 05/04/2017

Date of decision: 30/03/2017

Decided at meeting: 30/03/2017 - Ethical Governance and Personnel Committee

Accompanying Documents: