Issue - meetings

Report of the Deputy Chief Executive (Corporate Direction).

Following a request at the previous meeting, the Scrutiny Commission received a report on the Channel Shift project. It was noted that not every function would be able to be completed online, but that a significant number would be. This would free up front line staff to assist more people who were unable to complete their tasks online.

Some concern was expressed regarding security of information when carrying out online transactions, but in response it was noted that the system used was based on the highest levels of security and identity checking, as required by central government.

It was agreed that a progress report be brought to the Scrutiny Commission in twelve months.