Issue - meetings

Report of the Deputy Chief Executive (Corporate Direction).

Members were informed of the findings of the winter customer satisfaction survey. It was noted that these findings had already been fed back to services. During presentation and discussion, the following points were raised:

·         The drop in satisfaction in relation to doorstep recycling

·         The improvement in satisfaction with sports and leisure provision across the borough, with the exception of Groby

·         The improvement in satisfaction in relation to parks and open spaces, except for Barlestone, Nailstone & Osbaston ward which, it was noted, was an area for which the relevant parish councils were responsible for parks

·         The Borough Bulletin remained the main source of information about the Borough Council, except for in Barwell

·         Some felt the council’s website was difficult to navigate

·         The low response rate to such consultations may mean that residents are generally happy with council services, or may indicate apathy.

In relation to the drop in satisfaction in the recycling service, it was suggested that this may have been due to the Recycle Right project and the change in recyclables accepted. The importance of education was emphasised and it was agreed that a briefing note be sent to members to inform them of educational activities currently being provided by officers of the Council. Information was also requested on how new residents were informed of the recycling rules. In response to concerns about cigarette butts and chewing gum on pavements, members were asked to let officers know of any problem areas.

It was requested that a copy of this, and future, satisfaction survey reports be sent to parish councils for their information.