Issue - meetings

To inform members of the results of the latest housing satisfaction survey. Members are asked to endorse the future priorities identified.

The results of the latest housing satisfaction survey were presented to members. In relation to the poor satisfaction with the gas contractor, it was noted that there was now a new contractor in place and feedback had been positive and the number of complaints had reduced considerably.

Members asked if an arrow indicating direction of travel could be included on the graphs in future so they could see whether satisfaction had improved.

The Scrutiny Commission wished to congratulate the Housing and Housing Repairs teams on their hard work to maintain high satisfaction.